Energy and broadband provider Pulse Energy has selected Gentrack to provide it with IT transformation services.
Auckland-based Gentrack, which focuses on the utilities sector, will deploy cloud solutions for billing and operations, based in AWS, and smart meter data collection, analytics and insights via a platform from Snowflake.
The goal of the solutions is to inform the creation of new bundles and offers, introduce more flexible billing, automate certain processes, and reduce IT costs through system consolidation.
The agreement is the latest in an ongoing partnership that dates back to 2007, when Pulse was launched and chose Gentrack as its partner after an assessment process.
Gentrack NZ general manager Allan Sampson said that Pulse Energy offers NZ consumers innovative products and services and that the company is “incredibly proud to be given the opportunity to support them in the next stage of their journey towards best-in-class customer experiences and high performing retail operations”.
Pulse customer experience general manager Kasey Pasene said that Gentrack has been a trusted partner for years.
“Their technology capability, local expertise and cloud offering will enable us to work together to transform our customer and people experiences. The key for us is having a local partner with which we can collaborate and continue innovating for a sustainable energy era.”
Gentrack is listed on the NZX and the ASX and has offices in Australia, the UK and India. It focuses on providing cloud-based and AI-capable products and services for the utilities sector.
Pulse Energy is an independent company, owned by Buller Electricity in Westport, Pioneer Energy in Alexandra and Electra Energy in Levin. It operates a range of brands including SolarZero, Grey Power Electricity, and Just Energy.
Last year, Pulse Energy was awarded a Canstar Blue Innovation Award for its Pay if Forward programme, which enables customers to add a small monthly contribution to their power bills to support families experiencing energy hardship.